Job Description

Position: Customer Success Manager Location: Gurgaon (Hybrid) Type: Fulltime with BayOne Responsibilities: Skills Required Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba Communication and interpersonal skills Problem-solving and analytical thinking Product knowledge and technical expertise Time management and organization Data analysis and interpretation Strategic thinking and planning Benefits of a CSM Increased customer satisfaction and loyalty Reduced churn rate Improved customer retention\ Enhanced product adoption Revenue growth through upsell/cross-sell opportunities Typical Career Path Customer Support Representative Account Manager Customer Success Manager Senior Customer Success Manager Director of Customer Success Show more Show less