Job Description

Overview The Customer Success Manager for AWS Solutions plays a pivotal role in ensuring customer satisfaction and success within the AWS ecosystem. This position is responsible for understanding the unique needs of clients and delivering tailored solutions that drive value from their AWS investment. The Customer Success Manager acts as a bridge between the customer and AWS technical teams, facilitating effective communication and fostering strong relationships. By leveraging their deep knowledge of AWS services and architecture, the manager will address customer inquiries, streamline their onboarding processes, and ensure the successful implementation of solutions. Moreover, the role is integral in identifying upsell opportunities and cultivating customer loyalty. Ultimately, the individual in this role will contribute significantly to the companys growth by empowering clients to achieve their business objectives through the effective use of AWS products and services. Key Responsibilities Serve as the primary point of contact for assigned customers. Understand customer goals and align AWS services to their needs. Develop and foster long-term relationships with key stakeholders. Guide customers through AWS onboarding and adoption processes. Conduct regular check-ins to proactively assess customer satisfaction. Collaborate with technical teams to resolve customer issues and challenges. Monitor customer usage and engagement with AWS services. Provide training and resources to support customers in maximizing their AWS investments. Identify and communicate upsell and cross-sell opportunities to account teams. Assist in the development of strategies to improve customer retention rates. Gather customer feedback to inform product development and service improvements. Create and maintain comprehensive customer success plans. Drive best practices for customer success within the organization. Analyze customer data to inform decision-making and strategy. Participate in internal team meetings to provide insights on customer needs. Required Qualifications Bachelors degree in Business, IT, or related field. 5+ years of experience in customer success or a related role. Proven experience with AWS products and services. Strong understanding of cloud technologies and architecture. Exceptional communication and interpersonal skills. Proficient in data analysis and reporting tools. Experience with account management frameworks and methodologies. Ability to manage multiple projects simultaneously. Strong problem-solving skills and ability to think critically. Experience conducting customer training and workshops. Customer-focused mindset with a passion for service excellence. Ability to work independently and in a team setting. Familiarity with CRM software and customer success tools. Knowledge of industry trends and challenges related to cloud computing. Experience in a technical role is a plus. AWS certifications are advantageous.