Job Description

Responsible for engagement of at least 25 accounts (about 35-50 lakhs of annual business),Building Strong Relationship with L1,Should be able to plan execute all webinars/programs/campaigns (Engagement overall),Should be able to do Launches,Should be able to analyze the data, create reports and send,Should be able to do Mentoring of CSM-1,Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required,Be a part of some important process,Should be able to travel,Escalation handling,Should be able drive High Retention in his/her portfolio of accounts.,Should be able to Report Red flags,Should be able to collaborate with cross functional teamsGraduation/Post Graduation,Graduation is Psychology field is a plus,1-3 years of experience required in customer success, human resources, business development, customer service, marketing or relevant fields.,Basic knowledge of MS Excel, PowerPoint, Google Sheets,Basic knowledge in Psychology,Prioritization skills (Time Management),Communication - Able to communicate and write well,Active Listening - Able to listen, understand and then respond appropriately,Presentation skills,Planning Skills