Customer Success Intern (full-time)

Job Description

Name of company: The Smart Fellowship by Workverse Join our mission: We are building an automation-proof workforce for Bharat. We are rooting for Team Humans by training graduates to think, solve, and communicate beyond what AI can do. We want smart fellows to thrive alongside AI and remain in control - instead of being replaced by it. What we do: Formerly known as X Billion Skills Lab (since 2017), The Smart Fellowship is a hybrid workplace simulation where learners master in-demand workplace skills and GenAI skills through role play. In our immersive & narrative based experience, learners "work" in imaginary companies and solve 50+ generalist workplace scenarios - to build a strong intellectual foundation for rapid growth in the real world of work. Till date we have worked with 50,000+ learners and are even a credit program in one of India's top private universities. The best part about this role: Get direct exposure to customer relationship building, HR strategy, and operations in a fast-growing startup Opportunity to work closely with leadership and see your ideas in action Contribute to building a future-ready, human-first workforce in the age of AI Location: Khar West, Mumbai (Work from office) Salary range: INR 10,000 - INR 15,000 Internship duration: 3 months (full-time) P.S. We’re looking for someone who genuinely cares about the work we’re doing and sees themselves growing with us. If it’s the right fit on both sides, we’d love to convert this into a full-time role with fast-tracked growth opportunities. Meet the founder Samyak Chakrabarty has been featured by Forbes as one of Asia's most influential young entrepreneurs and has founded several social impact initiatives that have won national and international recognition. He has over 18 years of entrepreneurial experience and is on a mission to empower humans to outsmart artificial intelligence at work. Till date his work has positively impacted 1,00,000+ youth across the nation. For more information please visit his . Your Key Responsibility Areas (KRAs): As the single point of contact for ambitious young job seekers looking to fast-track their careers, your role is to guide, support, and empower them through every stage of their journey - from enrollment to interviews. You’ll play a crucial part in making their experience smooth, motivating, and deeply personalized, while ensuring internal coordination stays tight and efficient. Be the primary relationship owner for job seekers, building trust through timely, consistent, and empathetic communication. Support candidates through key stages of their journey - right from onboarding to interview prep - ensuring they feel confident, informed, and supported. Follow up regularly to drive attendance and engagement for interviews, prep calls, and check-ins. Gather and relay feedback from candidates to the internal team, helping improve the experience and address concerns swiftly. Resolve candidate queries by coordinating with relevant internal team members. Schedule interviews and prep calls with candidates and employers, ensuring no delays in the hiring process. Keep all trackers updated in real-time to ensure the team has accurate visibility into every candidate’s progress. Ensure all communication is clear, professional, and aligned with pre-defined templates and SOPs. Your Key Performance Indicators (KPIs): Timeliness: All key scheduling, communication, query resolution, and follow-up actions are completed within 1 hour of status updates. Candidate Experience: High satisfaction among job seekers, reflected in positive feedback and minimal drop-offs or confusion. Accuracy: Trackers and updates reflect real-time progress, minimizing back-and-forth and internal miscommunication. Process Compliance: Communication follows templates and SOPs consistently, maintaining a professional and standardized experience. Who we're looking for: This role is perfect for someone who thrives on human connection, clear communication, and getting things done without delay. You’ll enjoy this role if you: Love supporting people and helping them succeed in high-stakes moments like interviews or career shifts Have a strong sense of ownership - you don't just complete tasks, you see them through Are meticulous with detail and can manage multiple moving pieces in a fast-paced environment Communicate with clarity and confidence, both in writing and in speech Are proactive and calm under pressure - you follow up, troubleshoot, and always look ahead Are comfortable working with tools like Google Sheets, Gmeet, and Canva Enjoy being part of a mission-driven team that’s building something meaningful Job Types: Full-time, Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Application Question(s): This is a work from office role, are you willing to travel to Khar on a daily basis? Have you read the Job Description? Are you open to working for a full-time internship? Location: Mumbai, Maharashtra (Preferred) Work Location: In person