Customer Success Executive

Job Description

ResponsibilitiesDevelop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.Understand clients' business objectives, challenges, and industry trends to provide tailored solutions.Act as a strategic advisor, ensuring clients maximize the value of our products and services.Handle client concerns and resolve issues promptly to enhance customer satisfaction and retention.Identify opportunities to upsell and cross-sell products or services to increase revenue.Collaborate with the sales team to acquire and onboard new key accounts.Conduct regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement.Monitor key account performance, analyze market trends, and develop data-driven strategies for growth.Prepare and present reports on account performance, sales progress, and customer feedback.Work cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery. RequirementsBachelor's degree in Business Administration, Sales, Marketing, or a related field6 Months to 2 Years in Key Account Management, Business Development, or a similar client-facing role.Proven track record of successfully managing key accounts.Strong negotiation, communication, and interpersonal skills.Ability to develop and execute strategic account management plans.Analytical mindset with proficiency in data interpretation and reporting.Excellent problem-solving and conflict-resolution abilities.Proficiency in CRM software.