Customer Success Executive

Job Description

Job Title: Customer Success Executive Location: Indore CTC: ₹4–6 LPA Experience: Engineering background or relevant experience in technical customer support required. About the Role: We are looking for a proactive and technically sound Customer Service Executive to join our team. This role demands strong communication skills, a customer-first mindset, and the ability to handle technical queries both remotely and on-site. You will act as the primary point of contact for our customers, ensuring quick and effective resolution of their issues while maintaining a high level of customer satisfaction. Key Responsibilities: Customer Interaction: Handle technical queries and complaints over phone, email, or in person. Act as the first point of contact for customers and ensure timely logging and resolution of issues. Technical Support & Site Visits: Understand and resolve technical issues raised by customers. Be willing to travel to client sites for query resolution when required. Ticket Management: Log customer issues accurately in Zoho Desk and assign them to the appropriate internal teams. Coordinate with internal departments to ensure timely ticket resolution. Provide regular updates to customers at every stage of ticket resolution. Ensure closure of tickets and collect customer feedback post engineer visit. Reporting & Communication: Review and discuss customers’ monthly usage reports. Create and submit consolidated monthly usage reports for all customers to management. Actively follow up with customers based on report analysis to ensure optimal usage and satisfaction. Requirements Requirements: Engineering degree or prior experience handling technical customer support. Strong understanding of handling technical complaints and usage data. Proficiency in Zoho Desk or similar ticketing tools. Excellent verbal and written communication skills. Ability to travel when needed for on-site issue resolution. Organized, detail-oriented, and customer-focused. Benefits What We Offer: Competitive compensation in the range of ₹4–6 LPA. A challenging and rewarding environment with opportunities for career growth. Exposure to diverse customers and advanced technical products. Chance to work closely with the product, sales, and engineering teams. Show more Show less