Customer Success Executive

Job Description

Location: On-site (Client Location - Tirupur) Employment Type: Contract Experience: 1 to 3 years About the Role: Brandintelle Services Pvt Ltd is looking for a Customer Success Executive to work on-site at our client location in Tirupur . This role focuses on ensuring the seamless integration of the Brandintelle product for the client while acting as the primary liaison between the client and Brandintelle Services. The ideal candidate should have strong communication skills , the ability to understand and explain complex technological concepts , and preferably a background in media agencies or marketing . Key Responsibilities: Work closely with the client to facilitate successful integration and adoption of the Brandintelle product. Act as the primary point of contact between the client and Brandintelle Services, ensuring smooth communication and resolution of any challenges. Understand client requirements and provide relevant product solutions. Assist in troubleshooting and resolving technical or functional issues faced by the client. Conduct training sessions and provide ongoing support to the client team regarding product usage. Gather client feedback and share insights with internal teams to drive product improvements. Maintain proper documentation of client interactions and issue resolutions. Requirements: Fluent in Tamil (Mandatory). 1 to 3 years of experience in customer support, client servicing, or a similar role. Strong verbal and written communication skills. Ability to grasp complex technical concepts and explain them in a clear, concise manner. Prior experience in a media agency or marketing background is ideal. Problem-solving mindset with a proactive approach to client needs. Willingness to work on-site at the client location in Tirupur . Why Join Us Opportunity to work directly with clients and make a meaningful impact. Exposure to cutting-edge technology in the marketing and analytics space. A dynamic and collaborative work environment. If you are passionate about technology , enjoy problem-solving , and excel at customer communication , we d love to hear from you!