Customer Success Engineer

About the Team

About the Role

What You Will Do

• Act as the first point of contact for support queries related to the Gen-AI platform
• Troubleshoot and debug technical issues effectively and identify RCA for those issues.
• Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
• Monitor platform performance and proactively identify potential issues
• Maintain and update documentation for support processes, troubleshooting steps, and best practices
• Contribute to technical discussions and support system enhancements through feedback and insights
• Automate recurring tasks to improve efficiency
• Provide clear and effective communication to stakeholders, translating technical findings into understandable insights

What You Will Need

• Bachelor's degree in Computer Science, Engineering, or a related field
• 6 months -1.5 years of experience in python development preferably with exposure to Gen-AI or similar technologies
• Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
• Excellent problem-solving skills with a methodical approach to resolving technical challenges
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Experience in creating automation scripts to streamline processes is a plus
• Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred