Customer Success Associate

Job Description

About the role: Associate, Implementation will function as part of the Living B2B Implementation Services team to ensure onboarding and engagement of corporate clients on Living. The role holder will coordinate with internal stakeholder teams like Sales, Support, Product and Marketing and Wellbeing Centre experts to onboard new clients on Living as per established SOPs by team leadership and work towards achieving key metrics like B2B user adoption rate, user activity rate etc. Long-term client engagement and contract renewal would depend largely on the outcomes achieved by the Associate, Implementation. What you'll do: Work closely with Lead Delivery Manager in new client onboarding plans Plan and implement launch calendar, launch communication kit, Living demo for users for maximum impact during onboarding Plan and implement monthly wellness theme-based engagement plans to achieve continuous rise in adoption rates and user activity Plan and connect with client SPOCs on a timely manner to review progress and gather feedback Provide reporting to both client and internal stakeholders at regular intervals like monthly reports, client MIS for team etc. Skills & Qualifications: Customer Success Experience: A minimum of 0-4 years, someone who managed global clients. Exceptional Communication Skills: Since this position will primarily interface with European sports clients, excellent communication skills are prime. Sports Ecosystem Knowledge: A good understanding of the sports ecosystems will be beneficial. This role will focus on strategizing ways to drive adoption of the Living App through various channels within sports clubs / academies and other channels exposed by our global accounts. Flexible Work Hours: Should be available to work in European time zones. Good exposure to planning and implementing client outcome Ability to handle requests from multiple clients at any given time Strong understanding and adherence of established processes Ability to practice and propagate wellness solutions available on Living and other Roundglass domains