Customer Success Associate

Job Description

Roles and Responsibilities: 1. Walk through and train clients in software platforms and provide education for all product features and processes. 2. Develop a deep knowledge of our support bundle and other solutions Partner with our customers to effectively resolve issues through phone live chat and emails 3. Help customer to navigate through the application/tool Diagnose software issues and engage with our product and engineering team using established process 4. Provide support to our customer base to help them make most of our support suite Communicate thoughtful, personalized solutions to help customers to move forward and our business 5. Collaborate with our internal team and account owners 6. Identify new opportunities of our existing customers to make the most of our platforms and avoid roadblocks 7. Show composure, zeal and flexibility to tackle case volumes and upcoming questions. Job Type: Full-time Pay: ₹100,000.00 - ₹450,000.00 per year Schedule: Day shift Application Question(s): How many years of experience do you have in Customer Support? Are you comfortable working from our office in Nehru Place, Delhi? What is your notice period? What is your current salary? What is your expected salary? Work Location: In person