Customer Success Associate

Job Description

Company Description Holiday Tribe is a Great Place To Work® Certified™, seed-stage VC-funded travel-tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and recognition as the Emerging Holiday Tech Company at the India Travel Awards 2023, Holiday Tribe is transforming the travel industry. Our mission is to redefine how Indians experience holidays—making travel planning faster, smarter, and more personalized, ensuring every trip is truly seamless and unforgettable. Key Responsibilities: Own the end-to-end customer journey, ensuring a seamless experience from initial inquiry to post-travel engagement. Proactively gather and analyze customer feedback to enhance service quality and drive continuous improvement. Address and resolve customer concerns promptly with empathy and professionalism, maintaining strong relationships and ensuring satisfaction. Collaborate cross-functionally with sales, operations, and product teams to enhance service delivery and optimize customer touchpoints. Offer personalized travel recommendations, ensuring customer expectations are not just met but exceeded. Track customer interactions and insights using internal tools to contribute to a data-driven customer success approach.. Requirements: Bachelor’s degree in Hospitality, Tourism, or a related field. 2+ years in customer experience or service, preferably in travel. Strong communication, problem-solving, and customer-centric skills. Why Join Us? Competitive salary, benefits, and travel perks. Opportunity to make a real impact on customer satisfaction and experiences. Show more Show less