Customer Success Associate

About the Role

This role focuses on post-sales support, customer coordination, and data management. The Customer Success Associate ensures smooth onboarding, timely follow-ups, accurate documentation, and overall customer satisfaction after the sale is completed.

Key Responsibilities

Post-Sales Support

• Coordinate with customers/students after enrollment or purchase.
• Assist with onboarding, documentation, and initial guidance.
• Handle customer queries through phone, WhatsApp, and email.
• Follow up regularly to ensure customer satisfaction and requirement completion.

Customer Communication

• Provide timely updates and resolve issues by coordinating with internal teams.
• Maintain a positive customer experience throughout the lifecycle.

Data Entry & Documentation

• Enter and update customer details accurately in CRM/Excel/Google Sheets.
• Maintain logs for follow-ups, queries, and resolutions.
• Prepare daily/weekly reports on customer interactions.
• Ensure all documents and data are up to date and error-free.

General Responsibilities

• Collect customer feedback and share improvement insights.
• Coordinate with sales, operations, and academic teams for smooth workflows.

Requirements

• Bachelor’s degree in any field.
• 1–3 years of experience in customer service, post-sales, or admin roles.
• Strong communication (phone + WhatsApp + email).
• Excellent data entry skills (fast and accurate) with knowledge of Excel/Sheets.
• Ability to multitask and manage follow-ups efficiently.
• Problem-solving and customer-handling skills.

Preferred Skills

• Experience in EdTech, training, or service industry.
• Knowledge of CRM tools.
• Strong documentation and coordination skills.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person