Customer Success and Software Support Manager

Job Description

Understanding the needs of the enterprise customers for our products and solutions Matching client needs with our product features and configuration/setup of software to meet client needs Configuring pilot and proof of concept for corporate customers, based on customer needs Play role of consultant for the implementation of enterprise software rollout Ensure that the customer uses all the functionalities of our software Training the Admin, Managers and Users of the corporate/enterprise for effective usage of our product Ensure smooth implementation of our SaaS based software Working with the Corporate Customer to ensure maximum usage and effective ROI of our product Providing customer support to the corporate users for any issues faced during usage of our application Software Testing and Bug Reporting Giving suggestions and ideas for new features and functions of software Ensure Customer Delight and zero churn for the accounts managed Qualifications Bachelor's degree or equivalent experience 1- 2 years prior experience in software support and customer success preferred Strong communication and interpersonal skills Understanding of enterprise software domain esp in ERP or CRM Proven knowledge and execution of successful development/support strategies Focused and goal-oriented Employment Type Full-time Work from office (No WFH) Show more Show less