Customer Solutions Advisor

Job Description

Ensure key customer master set up and configuration are operating effectively, in line with commercial agreements, during set up and throughout customer lifecycle Work with multiple GBS BP teams including Credit, Accounts Receivable, Customer Service, Pricing, Logistics, Customer Master Data, sales fleet card teams to in ensure timely customer concerns and resolutions Take end to end ownership of case resolution, handle closure through sales force. Develop as key systems experts super users to support customer and sales operations across multiple sales channels Build effective relationships with sales teams, assisting in key aspects of customer relationship management, and understanding of the customer s requirements Contribute to improvement initiatives / projects and the daily operational activities as part of a flow-to-work team Assist in improving key operational processes across Fleet Dealer, Midstream and B2B to increase their efficiency and effectiveness for customers. Experience Qualification: Experience of minimum 3 to 5 Years Ability to work in a fast-paced environment servicing multiples Sales Channels with competing priorities Effective Collaborator - successful working cross functionally to resolve difficulties improve the customer experience holistically Work both autonomously and as part of a team in day-to-day operations, manage allocated cases in line with key KIPs High attention to detail to ensure system changes are checked and accurate. Excellent Interpersonal and communication skills - written and verbal Strong problem solving ability to resolve customer problems Analytical and data driven - Meticulousness for analysing trends and identifying cause-and-effect relations!