Customer Services Agent

1 - 2 years

0.5 - 0.8 Lacs P.A.

Pune

Posted:Invalid date| Platform: Naukri logo

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Skills Required

International VoiceInternational Chat ProcessUS ProcessLive chat processExcellent Verbal And Written Communication SkillsUpsellingChat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Excellent communication skills, written and verbal Listening skills - being attentive, patient and listening without interrupting Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles Being persuasive and diligent Achievement Orientation. Takes responsibility and stays focused on self-performance Ability to work within a team and building relationship with customers and team members Listens and responds appropriately to other team members’ ideas Problem Solving Skills. Build a logical approach to address problems. Basic levels of computer proficiency Working knowledge of MS Office applications like Word & Excel Experience of working in live chat processes or customer services or Telecoms industry (Mandatory) Experience with Upselling / Proactive Sales on live chat (Mandatory)

Staffing and Recruiting
Alpharetta Georgia +

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