Customer Service/Customer Support Internship in Bangalore

Job Title: Intern - Customer Support (Voice & Non-Voice Process)Business Unit: Customer Experience, Central Support TeamAs a Customer Support Intern at Zolo, you will be the front line of our customer experience. You'll manage customer queries via voice calls and non-voice channels like emails and tickets, ensuring smooth and timely resolution of their issues. This role is ideal for fresh graduates or those with up to 12 months of experience looking to start or grow their career in customer support.

Selected Intern's Day-to-day Responsibilities Include

• Handle inbound and outbound communication through calls, emails, and tickets.
• Understand customer concerns and provide clear, empathetic, and effective solutions.
• Maintain accurate records of customer interactions and update tickets appropriately.
• Work collaboratively with internal teams to escalate and resolve issues.
• Adapt to rotational shifts and manage multiple communication channels efficiently.
  

Skills & Traits

• Graduates from non-technical backgrounds such as BBA, BHM, BSc, Hospitality, Arts, or Commerce.
• Strong verbal and written communication skills.
• Quick problem-solving ability following company policies.
• Empathy and genuine care for customer satisfaction.
• Basic computer skills for ticketing and data recording.
• Ability to multitask, stay patient under pressure, and manage rotational shifts.
  

Why Join Zolo

• Opportunity to start your career with hands-on customer interaction experience.
• Learn problem-solving, communication, and multitasking skills valuable for any customer-facing role.
• Work in a supportive team environment with growth and learning opportunities.
  

About Company: ZoloStays is India's leading provider of managed co-living spaces catering to both working professionals and students. Our residences offer a hassle-free long-term living experience, equipped with a comprehensive array of basic and luxury amenities. These include hygienic dining options, fully furnished rooms, daily housekeeping, seamless internet connectivity, and advanced security features, all enhanced by cutting-edge technology. We take pride in fostering a vibrant resident community, supported by an omnichannel platform and exemplary services.
Currently operational in nine cities across India Bangalore, Chennai, Pune, Mumbai, Hyderabad, Gurgaon, Noida, Kota, and Coimbatore we are rapidly expanding within these regions and planning future expansions into additional cities. Founded by alumni from prestigious educational institutions such as IIM, IIT, AIIMS, and ISB, our team now comprises over 1,000 employees dedicated to delivering exceptional living experiences.