Job Description

Job Profile: Handling queries on phone ,mail and other forms of official communication Managing Customer Retention Handling escalation of high ticket size customer Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges Ensuring management and resolution of all customer enquiries within agreed timescales Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set and Qualifications: Excellent Verbal & Written communication and analytical skills Ability to articulate and present to cross-functional teams, stakeholders, and executives Should have eye for detail and work under tight timelines Agility and patience to multitask Prior experience in handling customer queries on multiple support channels - telephone, chat, and email Excellent customer service skills, including maintaining focus on customer issues Decision Making & Conflict Skills Computer literacy