Customer Service Technical Support

Job Title: Technical Support / Customer Support - International Process

Location: Jaipur, Rajasthan

Work Mode: Work From Office

Working Days: 5 days a week (Rotational shifts)

Salary Range: Up to ₹35,000 to ₹41,000 per month

About the Role:

We are looking for a dynamic and sports-savvy individual to provide world-class support to our international customers for a leading digital sports platform. You will be the first point of contact, resolving queries related to live scores, app functionality, subscription plans, and content.

Key Responsibilities:

Handle customer inquiries via voice and non-voice channels (chat/email).

Troubleshoot and resolve technical and content-related issues.

Provide accurate information on live matches, player stats, and league updates.

Ensure a high level of customer satisfaction and a positive brand experience.

Adhere to the defined processes and service level agreements (SLAs).

Desired Skills & Qualifications:

Any Graduate can apply.

Excellent verbal and written communication skills in English.

A passionate follower of international sports (Football, Cricket, Basketball, etc.).

Strong problem-solving skills and a customer-first attitude.

Willingness to work in a 24/7 environment, including night shifts.

What We Offer:

Attractive salary package with performance-based incentives.

Comprehensive training on the product and processes.

Modern, state-of-the-art workplace.

Ready to Join the Team?

Send your resume and a cover letter telling us about your biggest "customer win" to akansha@vxibleplacement.com