Posted:2 weeks ago|
Platform:
On-site
Full Time
Job Title: Technical Support / Customer Support - International Process
Location: Jaipur, Rajasthan
Work Mode: Work From Office
Working Days: 5 days a week (Rotational shifts)
Salary Range: Up to ₹35,000 to ₹41,000 per month
About the Role:
We are looking for a dynamic and sports-savvy individual to provide world-class support to our international customers for a leading digital sports platform. You will be the first point of contact, resolving queries related to live scores, app functionality, subscription plans, and content.
Key Responsibilities:
Handle customer inquiries via voice and non-voice channels (chat/email).
Troubleshoot and resolve technical and content-related issues.
Provide accurate information on live matches, player stats, and league updates.
Ensure a high level of customer satisfaction and a positive brand experience.
Adhere to the defined processes and service level agreements (SLAs).
Desired Skills & Qualifications:
Any Graduate can apply.
Excellent verbal and written communication skills in English.
A passionate follower of international sports (Football, Cricket, Basketball, etc.).
Strong problem-solving skills and a customer-first attitude.
Willingness to work in a 24/7 environment, including night shifts.
What We Offer:
Attractive salary package with performance-based incentives.
Comprehensive training on the product and processes.
Modern, state-of-the-art workplace.
Ready to Join the Team?
Send your resume and a cover letter telling us about your biggest "customer win" to akansha@vxibleplacement.com
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