Customer Service Team Lead

Job Description

Chola MS General insurance is hiring for Team leaders (Customer Service). Location - Jaipur Team Leadership & Management: Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations. Motivate and coach team members to improve skills and performance. Conduct performance evaluations and provide feedback. Resolve conflicts and address employee issues. Manage workloads, schedules, and resources to ensure efficient operations. Customer Service Operations: Handle escalated customer issues and complex inquiries. Implement and monitor customer service protocols and procedures. Ensure timely and effective resolution of customer issues. Analyze customer service metrics to identify areas for improvement