Customer Service Specialist

Job Description

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Key responsibilities include the following: Ensure that all orders result in accurate and clear invoices, with proper invoice and revenue recognition in compliance with ACS606 and SAB101 guidelines. The person will be responsible for subscription contract amendment in Oracle cloud, proceed credit rebill, handle manual invoices, milestone billing, custom billing etc Accountable for invoice accounting and processing receipts Work closely with the Credit and Collections department to resolve invoice disputes and support any customer communication related to them. Build and maintain strong communication channels with the Global Software and Services team, Account Managers, management, business partners, and cross-functional teams to address invoice-related issues. Participate in cross functions projects and initiate new idea/projects for process improvements Coordinate with finance stake holders to complete internal and external audit Able to solves/help the team to solve complex billing issues which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc. Responsible for performing receipt accounting. Qualifications Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.**Key responsibilities include the following: Ensure that all orders result in accurate and clear invoices, with proper invoice and revenue recognition in compliance with ACS606 and SAB101 guidelines. The person will be responsible for subscription contract amendment in Oracle cloud, proceed credit rebill, handle manual invoices, milestone billing, custom billing etc Accountable for invoice accounting and processing receipts Work closely with the Credit and Collections department to resolve invoice disputes and support any customer communication related to them. Build and maintain strong communication channels with the Global Software and Services team, Account Managers, management, business partners, and cross-functional teams to address invoice-related issues. Participate in cross functions projects and initiate new idea/projects for process improvements Coordinate with finance stake holders to complete internal and external audit Able to solves/help the team to solve complex billing issues which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc. Responsible for performing receipt accounting.