Customer Service Specialist

Job Description

Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait . We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Order Management Receive and process orders for DREU/UK.(Mirfield/Cambridge). Input into business system (SAP). Liaise with manufacturing to secure delivery information and acknowledge to customers. Share orders with plant and all relevant stakeholders. Uplift into XCEED. Create new customer information and material requests. Track order performance, despatch details and delays, bulk orders and samples Request necessary authorisations for release and despatch of orders. Invoice management Cradle to grave management of orders. Customer Engagement Foster excellent customer relationships. Management of material forecast and secure orders accordingly. Issue quotations Manage delivery expectations. Act as SPOC for all enquiries related to products manufactured at plant. To share documents pertaining to these products on request. Queries on deliveries and lead times. BDM Support To look after day to day management of relevant accounts. Support BD with intelligence on products, deliveries and plant issues. Relay detail on product trend and pricing. Provide guidance on new customer requests.; Manage Quality and Supplier Agreements when necessary Plant and SCM Support Act as interface between the plant and the customer, logistics, quality and planning ;Creation of product forecast; Management of SAP order book, amendments, releases and authorisations where necessary; Promote OTIF; Management of import clearances for Cambridge site Management of Receivables Follow up with customers on due and overdue payments in line with Finance requirements Forecast Management Conversion of forecast to orders Qualifications Educational qualification: Graduate/ BPharm / MPharm Minimum work experience: 4-10 yrs of experience Show more Show less