Customer Service Specialist

Job Description

Job Description Position: Customer Support and Administrative Assistant Location: Faridabad (Its an on-site role, hybrid is possible) About Us: We are a forward-thinking online insurance business in Australia, offering insurance products to direct consumers and insurance brokers. We are dedicated to delivering a seamless user experience, with a strong focus on continuously improving the usability and accessibility of our products to meet the evolving needs of our clients. Key Responsibilities 1. Customer Communication • Receive and make phone calls to assist clients with inquiries, renewals, and claims. • Respond to and send emails promptly and professionally. • Monitor and respond to live web chat widgets, ensuring excellent real-time customer service. 2. Retention and Sales Support • Follow up on lapsed policies to encourage renewal. • Reach out to customers with unbound quotes to convert leads into policies. 3. Market Analysis • Conduct price comparisons with competitors to ensure competitive offerings. • Provide regular reports on competitor pricing trends and suggest strategic adjustments. 4. System Administration • Set up user accounts within the system for new customers. This role has shift work. When its early morning or late night, you can work from home. What We Offer • Competitive salary and benefits (Rs.50k-1lakh per month) • Opportunities for professional growth in a dynamic industry. • Flexible work arrangements. • Training and resources to enhance your skills and industry knowledge Show more Show less