Customer Service Senior Analyst-Voice

As a Customer Service Senior Analyst at Accenture, your role involves managing and resolving customer queries, handling escalations and complaints, and providing the best possible resolutions. You will be responsible for closing faults and complaints within SLAs. Your communication skills and knowledge of Customer Support metrics will be crucial in this position. **Key Responsibilities:** - Analyzing and solving increasingly complex problems - Interacting with peers within Accenture and potentially with clients and/or Accenture management - Working with minimal instruction on daily tasks and moderate guidance on new assignments - Making decisions that impact your own work and potentially the work of others - Operating as an individual contributor and/or overseeing a small work effort or team **Qualifications Required:** - Graduation in any field - 5 to 8 years of experience in customer service - Strong client relationship establishment skills - Dispute handling abilities - Proficiency in managing multiple stakeholders - Capability to meet deadlines and perform well under pressure Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With over 699,000 employees across 120 countries, Accenture is committed to delivering value and shared success for clients, employees, shareholders, partners, and communities.,