Customer Service Senior Analyst

Skill required: Language Translation - Customer Service
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:French - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We are looking for a French-speaking Order Management Expert to support our Canadian customers. The role involves processing customer orders accurately and on time, coordinating with cross-functional teams, and ensuring a seamless order-to-delivery experience. The candidate should possess strong communication skills in French and English, attention to detail, and the ability to handle high-volume transactional work. Prior experience in order management, customer service, or supply chain operations is preferred.
What are we looking for? •Order to Cash (OTC) •Ability to manage multiple stakeholders •Ability to perform under pressure •Ability to work well in a team •Adaptable and flexible •Commitment to quality •Customer Experience (CX) •Customer Care •Order Management •Order Fulfillment Planning
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts