Customer Service Representative

Job Title: Korean Language Support Associate (Voice & Non-Voice)

Location: Pune or Bangalore (Work from Office)

Job Type: Full-time

Notice period- 30days or less.

Compensation- 9LPA

Experience Range- 3-5yrs

If you are interested, Please share your updated CV at shrutika.gaikwad@zensar.com

Job Description:

We are seeking a skilled “Korean Language Support Associate” to provide exceptional customer service and transaction handling support to our Korean-speaking clients. The ideal candidate will be fluent in Korean (both verbal and written) and possess strong communication skills to assist customers via voice calls, emails, chats, and other non-voice channels.

Key Responsibilities:

- Handle inbound and outbound customer calls in Korean, ensuring high-quality service.

- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.

- Provide accurate and timely resolutions to customer issues while maintaining professionalism.

- Process customer transactions, orders, and requests efficiently.

- Maintain detailed records of customer interactions and transactions.

- Follow company policies and procedures to ensure compliance and customer satisfaction.

- Collaborate with internal teams to escalate and resolve complex issues.

- Stay updated on product/service knowledge to provide accurate information to customers.