Customer Service Representative (Voice ) at XL Dynamics India Pvt Ltd

Job Description

Please find below the JD for Calling Specialist Position: Position: Calling Specialists (voice) Job Shift: Night Experience: Minimum 1 year of experience in an International (Voice) Process. Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Navi Mumbai Salary Range: 3,50,000 4,00,000 p.a Key Responsibilities: Calling Specialists are responsible for communicating with Clients on special projects. They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client's objectives are met. They should be very effective communicators. Make and receive calls related to special clients and projects. Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them. SKILLS/EXPERTISE: Excellent English communication skills (verbal and written) Must have an Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation. Must have a clear voice and a must be able to communicate professionally without the use of conversation fillers or slang when speaking. Ability to manage and prioritize multiple work requirements to meet deadlines. Must be self-managed, responsive and dedicated to customer support. Ability to work independently as well as in a team environment. Note: Candidates who have appeared for our Voice process in the last 3 months are not eligible for this opening. Candidates with notice period greater than 45 days (non-negotiable), please do not apply. Candidates with only Domestic Call Center experience are ineligible for this profile.