Customer Service Representative

We’re looking for a Customer Support Executive to be the first line of communication for students and parents. You'll respond to queries, guide students through our services, and ensure a smooth, stress-free experience across touchpoints — on phone, WhatsApp, email, and in-person.

This is a full-time, in-office role based in Tilak Nagar, Delhi.

Job Responsibilities

• Respond to student and parent queries via phone, WhatsApp, and email with clarity and professionalism.
• Follow up on leads generated through marketing and assist students in booking counseling sessions.
• Guide students through the documentation, application, and visa process by coordinating with internal teams.
• Maintain accurate records of inquiries and update the CRM system regularly.
• Proactively check in with students to ensure satisfaction and track progress at different stages.
• Resolve complaints or concerns with patience and timely escalation if needed.

Requirements:

• 1–3 years of customer support or telecalling experience (preferably in education, edtech, or service-based industries).
• Excellent communication skills in English and Hindi (spoken and written).
• Empathy, patience, and a strong service mindset — you genuinely care about solving problems.
• Confidence in handling phone and WhatsApp-based communication.
• Basic working knowledge of MS Excel, Google Sheets, and CRM tools (training will be provided).

Job Details

• Location: Tilak Nagar, New Delhi (On-site only)
• Type: Full-time
• Salary: ₹15,000 – ₹30,000 per month (based on experience and interview performance)
• Timings: Monday to Saturday, 11:00 AM – 7:30 PM

About Transglobal

Transglobal is one of India’s fastest-growing study-abroad consultancies, helping students secure admissions to 700+ top universities across the US, UK, Canada, Australia, and Europe. From application assistance to visa support, we simplify every step of the journey. If you're passionate about helping students achieve their global dreams and enjoy solving problems with empathy and efficiency — you might be the perfect fit for our team.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Expected Start Date: 01/08/2025