Customer Service Representative

Responsibilities

• Answer Inbound Queries on call for customers.
• Escalate unresolved issues to relevant department.
• Follow up with the department and get resolution.
• Inform the customer regarding resolution.
• Drive Customer satisfaction and retention.

Requirements/Skills

• Fresher candidates can be selected basis the IQ and sales skills.
• Proven track record of successfully achieving the sales quota.
• Knowledge of computer programs like CRM and telephone systems.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills and the ability to resolve issues.
• Should be flexible in switch to required roles as per business requirements.
• Candidate should be graduate in any stream,B.COM would be preferred.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person