Customer Service Representative

Job Description

Designation: Customer Support Executive Working days: 6 days working (Sunday Working) - Weekdays Off. Work Timings: Early Morning - 5 am to 3 pm (Report to office by 6am), Morning - 9am to 6pm, Afternoon - 11am to 8pm and 1 to 10pm, Evening - 8pm to 5am (Office till 11:30pm) Location: SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9) Company Summary: SimplyTrip is a Premium Bus & Luxury Car Rental Startup currently serving in Mumbai, Pune, Delhi and Bangalore. We’re working on building a consumer brand with exemplary service experiences along with a culture of striving for complete customer satisfaction. We’re looking to build an excellent team to help us go from being the biggest bus rental company in Mumbai to a leading Pan India Travel Brand Job Description & Duties 1. Booking Management · Manage booking updates, amendments, and cancellations as per customer requests. · Ensure all changes are accurately recorded and communicated. · Regularly follow up with customers to gather trip details and ensure a smooth travel experience. 2. Inbound Calls · Handle incoming calls from customers efficiently and professionally. · Provide accurate information about services, bookings, and trip details. 3. WhatsApp Chat Communication · Respond promptly to customer inquiries via WhatsApp chat. · Address questions, share booking details, and provide real-time assistance. 4. Complaints & Escalation · Handle customer complaints with empathy and professionalism. · Escalate critical issues to the appropriate team for prompt resolution. · Ensure all complaints are closed within the defined Turnaround Time (TAT) target. · Follow up with internal teams to expedite resolutions when necessary. 5. Feedback & Reviews · Proactively request satisfied customers to leave positive Google reviews. · Encourage feedback to enhance SimplyTrip’s online reputation. Why work for SimplyTrip? 1) Work for a young & energetic startup, as we work towards building a Pan-India Bus Rental Brand 2) Work & improve with a very high-performing sales team, that uses sophisticated sales tactics that achieves revenue numbers above 2 Million USD in Revenue (16 Crore+) 3) Have the opportunity to grow & implement your skills in the Leadership, Process management, Planning, Reporting & Execution of projects 4) Personal Mentoring to help you grow your skills & responsibilities 5) Youthful culture that celebrates our successes 6) A ‘promote from within culture’ will see our best contributors grow exponentially. Benefits: ● Opportunity to earn based on skill & rewarding incentive structure. ● Fast-paced - fast-growth work environment ● 100% Performance-linked growth in titles & responsibilities. ● Training opportunities in sales, management & leadership. ● High-Quality Workspace