Customer Service Representative

Company Profile : At Satopradhan Private Limited, we are an e-commerce platform delivering healthier alternatives all over India. Located in Amritsar, Punjab, we've been dedicated to offering sustainable alternatives for a holistic lifestyle since 2019. Our work culture is unique, peaceful, familial, and centred around your well-being. To know more about us, visit our ecommerce website Satopradhan.com

Job Profile: We are looking for a proactive Customer Support Representative with excellent English skills to assist customers with product-related inquiries, feedback, and support. Join us to deliver exceptional service and enhance customer satisfaction!

Key Responsibilities:

• Handle inbound and outbound calls to address product queries and provide solutions.
• Assist customers with product selection, and usage, and handle the queries with utmost care.
• Conduct feedback calls to gather customer insights and improve product offerings.
• Promote products and features during customer interactions when appropriate.
• Resolve complaints efficiently while maintaining a positive tone.
• Document all interactions, queries, and feedback in the CRM system.
• Collaborate with the team to escalate technical or complex issues.
• Follow up with customers to ensure satisfaction and query resolution.

Requirements:

• Excellent English communication skills (verbal and written).
• Strong problem-solving abilities and customer-centric mindset.
• Comfortable with product calling and handling feedback conversations.
• Ability to multitask and thrive in a dynamic environment.
• Must have an experience in customer support or telesales.

How to Apply:
Submit your resume to hr@satopradhan or on Whatsapp at +91 86992 92525. Be part of our mission to elevate customer experiences!

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• Amritsar, Punjab (Required)

Work Location: In person