Customer Service Representative

As a Customer Relationship Manager (CRM) at Saroli, DMD Logistics Park in Surat, your role will be crucial in the Sales & Customer Support department. You will report directly to the management and be responsible for maintaining strong customer relationships and resolving queries with a polite and professional demeanor. Key Responsibilities: - Handle incoming and outgoing calls with clients efficiently - Maintain customer records accurately in the CRM software/system - Coordinate effectively with the sales and accounts team to ensure smooth operations - Build trust and ensure customer satisfaction by addressing their needs promptly and courteously Qualifications Required: - Graduate in any stream (MBA preferred) - Minimum of 13 years of experience in Customer Relationship, Sales Support, Tele-calling, or Client Handling - Good communication skills in English, Hindi, and Gujarati - Polite and professional behavior - Convincing and negotiation abilities - Customer service orientation - Proficiency in computer knowledge, including MS Office, Email, and CRM software If you believe you possess the essential skills and experience required for this role, please share your CV with HR Asha at 9825413281. This is a full-time position, and the age requirement is between 22-35 years. Please note that this position is open to female candidates only.,