Customer Service Representative

Job Description

Job Summary: We are looking for a talented and enthusiastic Customer Care Executive with excellent English communication skills to provide exceptional customer service and support. This role is open to both freshers and experienced candidates who are passionate about delivering outstanding customer experiences. Responsibilities: - Handle customer inquiries and concerns via phone, email, and chat - Provide timely and effective solutions to customer issues - Ensure customer satisfaction and resolve complaints in a professional manner - Maintain accurate records of customer interactions - Collaborate with internal teams to resolve customer issues - Meet and exceed customer service targets and metrics Requirements: - Graduate and Undergraduate - Excellent English communication skills (written and verbal) - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment - Reliable and punctual with a strong work ethic - Freshers and experienced candidates both eligible Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Hindi (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person