Customer Service Representative

JOB SUMMARY:

Looking for a career opportunity in customer service with a proven industry leader? Our Breach Notification, Cyber and Data Resilience BN practice is now hiring for full-time Call Center Representative positions in our contact center.

As Call Center Representative, your primary focus is handling inbound phone calls from consumers who are eligible for our client’s products and services as well as phone calls from our client’s program administrators. You will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members.

With us, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join our team.

CORE RESPONSIBILITIES AND ESSENTIAL DUTIES:

Include the following. Other duties may be assigned.

• Answer inbound phone calls and emails in a contact center environment.
• Provide excellent customer service support.
• Provide accurate information regarding Kroll’s products, services, and product delivery systems.
• Be professional and courteous with callers at all times.
• Maintain confidential information in accordance with company procedures and standards.
• Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
• Work well within a team environment and independently
• Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
• Other administrative work as needed.
• Perform all duties in accordance with company procedures and standards.

REQUIRED QUALIFICATIONS/SKILL SET:

• Must be flexible, enthusiastic and possess good interpersonal skills.
• Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
• Excellent interpersonal and communication skills (listening, verbal, written)
• May be asked to be available for on-call after hours phone support as needed by the business.
• Sitting for long periods of time in close proximity to a computer screen is required.
• Excellent written and verbal communication skills that help represent diverse communities

Experience working with diverse teams