Customer Service Representative

Job Description

Devotion Corporate Services is a dynamic organization committed to delivering exceptional service and innovative solutions. We are looking for a dedicated and customer-focused professional to join our team as a Customer Support Representative. Key Responsibilities: Serve as the first point of contact for customer inquiries, resolving issues promptly and effectively. Provide accurate and detailed information about products and services. Handle customer complaints with professionalism and escalate unresolved issues to the appropriate departments. Maintain up-to-date knowledge of company policies, products, and services. Document customer interactions and update records in the CRM system. Collaborate with internal teams to ensure a seamless customer experience. Qualifications: Minimum of 2 years of experience in customer support or as a customer service representative. Prior experience in the banking or financial services industry is highly preferred. Strong communication and interpersonal skills. Proficiency in using CRM systems and other customer support tools. Ability to manage multiple tasks and work under pressure. Problem-solving mindset with a customer-first approach. Why Join Us? Opportunity to work in a collaborative and supportive environment. Career growth and development opportunities. Competitive salary and benefits package. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What are your salary expectations? When are you available for a interview? Language: English (Required) Hindi (Preferred)