Customer Service Representative

Job Title: Customer Service Executive - Permanent Role with Fintech Company

We are seeking a Customer Service Executive to join our growing team! As a Customer Service Executive, you'll play an essential role in ensuring our customers have a positive experience by providing accurate and timely assistance via phone, email, and chat.

We are a fintech company that values its employees and offers a supportive work environment. Here are some of the benefits you can expect:

1. Working for the Actual Company: You'll be working directly with us, not a BPO, which means you'll have direct access to our resources, management, and opportunities.
2. Opportunity for Growth: Many of our agents have advanced to become Team Leaders and Subject Matter Experts (SMEs). We believe in promoting from within and providing growth opportunities for our employees.
3. Birthday Off: We want to celebrate your special day! You'll get to take a day off on your birthday to enjoy it as you wish.
4. Learning Opportunities: Working with a fintech company provides plenty of opportunities to learn about new technologies, financial markets, and trends. You'll be exposed to cutting-edge technology and industry experts.
5. Snacks Budget: We provide a snacks budget, so you can have all the energy you need to power through the day!
6. Team Building and Outings: We value teamwork and believe that it's important to have fun with your colleagues. That's why we organize team-building events and outings every quarter. We want to make sure our employees are happy, engaged, and motivated.

Additional details of the role are as follows:

• Shift Timing: 1.00 P.M IST to 10.00 P.M IST, UK shift
• Responsibilities: Communicating with customers via phone, email, and chat; providing knowledgeable answers to questions about product, pricing, and availability; working with internal departments to meet customer's needs; data entry in various platforms.
• If you are a customer-oriented individual with excellent communication skills and enjoy working in a collaborative environment, then we encourage you to apply for this position. Join us and be a part of our growing team!

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services.

• Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
• Handle incoming calls, emails, or chat inquiries, maintain accurate records of customer/clients interactions
• Strong communication skills, empathy, and the ability to navigate customer service platforms
• Frontline support for the organization in providing quality service to the customers.
• Providing information about products or services, take or enter details, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation