Customer Service Representative (CSR)

Job Description

Prepare formal bids and price information using SAP and relevant tools. Make active and informed decisions on parts pricing. Collaborating closely and coordinating with the global factories to establish timely submission of quotations. Ensure minimum Quote Response Time (QRT), and bring up if required. On all quotes and orders review and verify pricing, margin, delivery time, delivery alternatives if required, expediting fees, etc. Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, nancial security instruments, terms of payment, insurance, export control customs, and compliance. Participate in customer negotiations as Subject Matter Expert including pricing, improving delivery and non-standard Terms and Conditions. Initiate engineering reviews as needed by client requirements. Coordinate with engineering and operations to establish new drawings, drawing revisions and the use of alternate material. Establish lead times using data provided by planners, buyers, and manufacturing personnel. Using available resources provide delivery alternatives when necessary for purchased and manufactured items. Review customer purchase orders and inform order management, SCM, and operations. Send out Order Acknowledgement. Work with client managers to plan visits to growth compression parts business. Review forecasted outages with Client manager and support the development of Recommended Spare Parts list (RSL) to grow emergent parts sales and to win back parts business. Provide clients with basic product and technical support and inform client and bid managers about parts life cycle time, material characteristics, and manufacturing processes. Provide fleet specific know how and marketing expertise tailored to the specific needs of the client. Meet the parts selling growth targets as assigned yearly. Handle nancial results according to set targets and optimize gross pro t and cash ow. Domestic / international travel required. What You Bring Excellent communication and presentation skills. Proven digital literacy and experienced with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), experienced with ERP software (Oracle, SAP etc.) is highly desirable. Accuracy attention to detail when working towards tight deadlines. Ability to work collaboratively and individually with the same passion and intensity. Good organizational and time management skills. Self-motivation to find efficient and effective ways to accomplish end goals. Knowledge and understanding of Siemens Energy s products and services.