Customer Service Representative

Job Description

Job Title: Customer Service & Representative. Job Summary: We are seeking a motivated and customer-focused professional to join our team as a Customer Service Representative. This dual-role position requires strong interpersonal skills to manage customer inquiries while actively promoting and upselling products or services. The ideal candidate will enhance customer satisfaction, drive revenue growth, and maintain high service standards. Key Responsibilities: Respond to customer inquiries through phone, email, and chat with professionalism and accuracy Resolve product or service issues efficiently, ensuring a positive customer experience Identify customer needs and recommend appropriate products or services to drive sales Meet or exceed sales targets through cross-selling and upselling techniques Collaborate with internal teams to ensure smooth order processing and customer satisfaction Stay updated on product knowledge and promotional offers. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Schedule: Fixed shift Monday to Friday Night shift US shift Language: English (Preferred) Hindi (Preferred) Work Location: In person