Customer Service Representative

0 years

1 - 0 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

  • Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
  • Responsible for responding to customers in an efficient and professional manner.
  • Meets expectations regarding productivity as defined by the process or manager.
  • Escalates necessary cases to the right level within the defined LOB (Line Of Business)
  • Ensures compliance with all company and departmental policies, procedures, and guidelines.
  • May be required to perform other tasks as requested, assigned, or directed.
  • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
  • Flexibility to work extended hours with minimal notice during high volumes.
  • Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

Job Type: Full-time

Pay: ₹10,746.85 - ₹23,653.64 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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