0 years
1 - 2 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Hiring Alert: Customer Service Representative(C2H)**only for 2025 graduates
Location:** Godrej IT Park,02-GBD,Pirojshanagar,Vikhroli (W),Mumbai-400079
** Mode:** work from office
** Shift:** 4:00pm - 2am( night shift)
** Employment Type:** 6 months Contract-to-Hire
(*High chance of permanent conversion based on performance*)
# Key Responsibilities
* Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries.
* Collaborate with other support teams to ensure timely resolution of requests and issues.
* Ensure accurate documentation and timely notification for all incidents.
* Follow proper escalation procedures when necessary.
* Track incidents efficiently and conduct thorough follow-up until resolution.
* Focus primarily on customer and employee interactions rather than transaction processing.
# Benefits
* Company Laptop + Onboarding Kit
* Two-Way Cab Facility
* Work-From-Home Flexibility
* Competitive Salary Package
* Health Insurance Coverage
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