Customer Service Quality Executive

Job Description

What's Ditto? At Ditto, our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience. We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalised insurance advice. Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000 and we are backed by India’s largest stock-broker Zerodha What do we do at Ditto? We help people buy insurance. We explain health and life insurance in a language users understand We curate and offer personalized recommendations Who's backing us? We are funded by Zerodha- India's largest stockbroker Roles and Responsibilities: Call monitoring and provide actionable insight to improve current processes Assist in developing, creating, and implementing quality processes Gather information to help improve advisor performance Provide feedback on the quality of advisor's recommendation Develop customer support quality standards Experience and Skills: Experience of 0 - 3 years Strong communication skills Excellent customer service skills Strong sense of ownership and leadership quality Excellent listening and analytical skills Ability to communicate and collaborate effectively Please find the Application Process here: Should we like your application, we will send you a link via email to record a Short Video Resume. Please take the time to check your inbox and record the same as this process is mandatory. Perks: Remote work Comprehensive health insurance coverage for you and your family CTC - 4,54,600 PA Please Note - Beware of fraudulent Recruitment Agents. We do not charge any amount for any given purpose prior to an application for a role or at the time of any ensuing recruitment process. . For any queries, please contact careers@joinditto.in Show more Show less