Customer Service Professional - US

Job Description

Efficiently and effectively review, resolve and respond to calls, chats, emails, inquires and faxes, generated to Insurance Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis. Key responsibilities Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues. Interpret policies, and fully explain insurance benefit coverage to customers regarding policies, benefits, and claim status. Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment. Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control. Profile sought and key requirements Ability to pay close attention to detail and multi-task. Excellent verbal communication skills, ability to communicate professionally and articulate via phone/email with clients and colleagues. Must be an active listener and problem solver. Must be learning-oriented. Must be open to work for 24*7 environment