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NatWest Group
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Customer Service & Operations Lead, Reconciliation & Investigations VP

Customer Service & Operations Lead, Reconciliation & Investigations VP

NatWest Group

0 years

0 Lacs

gurugram haryana india

Posted:5 days ago| Platform:

Apply

Skills Required

service reconciliation planning reconciliations compensation learning development engineering automation efficiency engagement leadership risk management support negotiation drive

Work Mode

On-site

Job Type

Full Time

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Lead in Reconciliation & Investigations

In this critical role, you’ll be planning and managing the optimum capacity for your team
We’ll look to you as a representative and decision maker in business meetings on the impact of reconciliations, compensation and brokerage processes
You'll be joining a business which places huge emphasis on learning and development, and will have lots of opportunity for personal and professional growth
We're offering this role at vice president level.

What you'll do
Specialising in Reconciliations & Investigations, you’ll be managing operational escalations and disputes, leading process re-engineering and automation initiatives to maximise efficiency gains and ensuring the engagement and development your team. With your leadership, you’ll also be making sure that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and operational risk.You’ll also be:

Delivering a stable and robust set of processes to fully support operations
Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base
Putting objectives and comprehensive performance indicators in place for your team
Overseeing overall employee development and making sure they are in-line with the department’s objective and directions
Representing the function in meetings and project discussions

The skills you'll need
To be successful in this role, it’s crucial that you have extensive leadership experience, coupled with the ability to work well under pressure and to tight deadlines.You’ll also need:

Excellent influencing, negotiation and strategic planning skills
The ability to adapt and drive a team in a rapidly changing working environment
Experience of managing senior stakeholders

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Customer Service & Operations Lead, Reconciliation & Investigations VP