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Customer Service & Operations Lead, Reconciliation & Investigations VP

Customer Service & Operations Lead, Reconciliation & Investigations VP

Natwest Digitalx

8 - 12 years

|

30 - 35 Lacs

gurugram chennai

Posted:1 day ago| Platform:

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Skills Required

customer service risk management business unit operations automation credit risk leadership market risk operational risk reconciliation learning and development strategic planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you'll do

Specialising in Reconciliations & Investigations, youll be managing operational escalations and disputes, leading process re-engineering and automation initiatives to maximise efficiency gains and ensuring the engagement and development your team.
With your leadership, youll also be making sure that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and operational risk.

Youll also be:

Delivering a stable and robust set of processes to fully support operations
Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base
Putting objectives and comprehensive performance indicators in place for your team
Overseeing overall employee development and making sure they are in-line with the departments objective and directions
Representing the function in meetings and project discussions

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Natwest Digitalx

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