Customer Service & Operations Analyst

Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Job Description Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis We're offering this role at senior analyst level What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You’ll also demonstrate: At least two years of experiences in a AML Sanctions An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Show more Show less