Job Description

Company Description Navadhan Capital aims for 'new-wealth creation' for under-banked households in India by improving access to finance. They serve the missing middle between micro-finance and traditional SME lenders, with a focus on stage-wise delivery of credit products tailored to cashflows and micro-markets. Role Description This is a full time job Customer Service Officer at Navadhan Capital. The Customer Service Officer will be responsible for handling customer queries, sourcing clients at field, ensuring customer satisfaction, and delivering a positive customer experience. Qualifications Interpersonal Skills and Customer Satisfaction Customer Support and Customer Service Customer Experience Excellent communication skills Ability to empathize with customers Problem-solving skills Experience in customer service roles Knowledge of finance or banking is a plus Show more Show less