Customer Service Officer

Job Description

Skills Customer Management Customer Acquisition Customer Service Team management Description Target and Manpower planning for the region Ensure recruitment and training of manpower - Cluster Head (CH),Branch manager/Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving branch profitability and portfolio quality Meeting business target including Fee income and cross sell Monitoring and mentoring the team and creating career path for team Keeping a regular track of competition and reporting new products / market developments to upstream. Managing the X bucket collection and overall portfolio management Managing internal and external audit compliance Location - Alathur,Chittur,Ottappalam,Palakkad