Customer Service Manager in Patna

Key Responsibilities

• Handle client queries via calls, email, and WhatsApp; ensure quick resolution.
• Educate clients on forex basics, risk awareness, and product features.
• Monitor account health and usage; drive renewals, retention, and upsell.
• Collaborate with sales, dealing desk, and compliance teams.
  

About Company: Adhivaha Private Limited, incorporated on April 13, 2023, is a Bihar-based education and employability company dedicated to bridging the gap between academics and sustainable careers. Evolved from MetierX (established in 2018 as a proprietorship), Adhivaha represents growth, structure, and impact in the fields of career development, recruitment, and entrepreneurship training. Through its flagship brand DAIS (Developing and Accelerating Individual Success), Adhivaha empowers students, job seekers, and institutions with assured internships, live projects, job assistance, and employability programs. The company also offers HR and marketing solutions for startups and SMEs. Founded by Bipul Kumar, mentor and jury member at E-Cell IIT Bombay, Adhivaha has been featured in Mid-Day's 'Trailblazers of 2024' and Times Now's 'Top Visionary Leaders to Look Out for in 2025', reflecting its mission to lead towards growth through innovation and opportunity.