Job Description

Seasons Greetings!! from Team Amor India only Talent Acquisition Firm dedicated to servicing the Talents from the Auto OEM and Tier -1 Domain. With over 20+ years of experience,100+ Leadership/CxOs placements spread across Automotive, Energy and Manufacturing Domain partnering with the very best of Indian Conglomerates and Fortune 500 Companies PAN India. Team Amor has a successful track record of complete completing 60+ Greenfield Projects & atleast 10+ Technology Centres/ R&D/Product Engineering Verticals partnering with Automotive leaders and global clients over the years for Ford, Renault Nissan, General Electric (GE), Asia Motor Works, Daimler Commercial Vehicles, Tata Motors, Suzuki Motors Gujarat, M&M, Magna Group, Faurecia, Valeo and Many more.. We have an opportunity for Customer Service Manager with one of our client basedout of Jaipur. Please find the Job description below. Job Description: We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, handling inquiries, resolving issues, and ensuring a seamless experience for our OEM clients. This role requires strong communication skills, problem-solving abilities, and a deep understanding of automotive OEM operations. Key Responsibilities: Customer Relationship Management: Act as the primary point of contact for OEM customers, addressing their inquiries and concerns efficiently. Build and maintain strong relationships with key clients to enhance customer satisfaction and loyalty. Provide prompt support via phone, email, and other communication channels. Order & Logistics Management: Process customer orders, track shipments, and ensure on-time deliveries. Coordinate with internal teams (sales, production, logistics, and supply chain) to resolve order-related issues. Monitor stock availability and update customers on order status. Issue Resolution & Technical Support: Address and resolve customer complaints, escalating complex cases to the appropriate department when necessary. Work closely with the technical support team to provide basic troubleshooting guidance to customers. Document customer feedback and suggest process improvements to enhance service quality. Documentation & Reporting: Maintain accurate records of customer interactions, orders, and complaints. Generate periodic reports on customer service metrics and suggest improvements. Ensure compliance with company policies and industry regulations. Key Requirements: Education: B.E (Mech) Full Time *****Looking for candidates with minimum of 3 years of experience in Passenger Vehicle segment***** Skills: Strong communication and interpersonal skills. Problem-solving and conflict resolution abilities. Proficiency in CRM software and MS Office Suite. Ability to work in a fast-paced environment and handle multiple tasks. If Interested, please do send out your profile to: - hr23@amormc.com, incase if you are not interested in the above-mentioned opening, please do forward the same to your colleagues and friends who would be seeking a change for a dynamic growth with one of the most admired companies in the country