Job Description

Customer Service: Liner division Eligible candidates must comply with the following : Maintaining customers focus on all times and answering to customer s enquiries using the company s standard guidelines. Handle client principal queries, answer general inquiries and complaints. Taking booking, rate filings, general cargo, Haz cargo and ODC to be handled. Support services to Documentation, Operational Sales. Act as a liaison between clients and operations other departments to ensure efficient service levels are delivered to the clients. Follow up with shippers on a daily basis. Identifying and escalating consistent or recurring problems with the system s functionality. Assisting management and Team Manager with any assigned special projects and providing backup as a team for and on behalf of the team. Sending load list details to the Ops team and sending SOB s as to all the shipper s/ forwarder s Gender : Male / Female