Customer Service, International Voice Process

International Voice Process Customer Service Team

Key Responsibilities:

• Handle inbound and outbound calls to support international customers.

• Provide accurate information and resolve customer queries efficiently.

• cold calling

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document all customer interactions in the CRM system accurately.

• Collaborate with internal teams to ensure customer satisfaction and issue resolution.

• Meet or exceed individual and team performance targets (quality, productivity, and customer satisfaction).
  

  Required Skills & Qualifications:

  • Experience:

  • verbal communication

  • customer service

  • Strong problem-solving, listening, and interpersonal skills.

  • Ability to work in a fast-paced, target-driven environment.

  • Basic computer proficiency and familiarity with CRM tools.

  • Flexibility to work in rotational shifts, including night shifts (depending on process requirements).

Preferred Qualifications:

• BPO / KPO / Contact Center

• Exposure to international clients (US/UK/Australia).

• Sales or upselling experience will be an added advantage.

Why Join Accenture

• Opportunity to work with a global leader in professional services.

• Excellent training and career development programs.

• Dynamic and inclusive work culture.

• Competitive compensation and performance incentives.

Interested candidate can drop your CV on WhatsApp or can directly connect on +91 9718396674